Shipping & Returns Policy

Shipping

All orders are packed with care and shipped in discreet packaging. You’ll receive a tracking number once your order is on its way.

  • Orders are processed within 2–4 business days.

  • International shipping usually takes 3-5 business days, depending on location and customs.

  • Please double-check your shipping address. Once the order is placed, changes aren’t guaranteed.

International Orders

Import duties and taxes may apply depending on your country’s regulations. These charges are the buyer’s responsibility. Your order confirmation email serves as your invoice if needed for customs.

  • Orders are processed within 2–4 business days.

  • International shipping usually takes 3-5 business days, depending on location and customs.

  • Please double-check your shipping address. Once the order is placed, changes aren’t guaranteed.

Returns & Exchanges

Due to the intimate nature of these products, we do not accept returns or offer refunds for change of mind.

If you believe your item is faulty, please contact us within 48 hours of receiving your order.

Email [email protected] with a short video of you opening the package and showing the issue.

We’ll always do our best to support you with care and integrity.

A Note on Handmade Items

Each product is handcrafted with love using natural crystals. Because of this, you may notice small lines, variations, or natural impurities—these are not flaws, but beautiful reminders that your piece is one of a kind. No two are exactly the same, and that’s part of their magic.

Copyright 2025. Elisa Caro. All Rights Reserved.